Please read these Terms and Conditions carefully before using our platform. By creating an account or using any service on Gemex Bet, you are deemed to have accepted these terms.
Here's a quick overview of the key points before you dive into the full details.
You must be at least 18 years old to register an account with Gemex Bet. Each person may hold only one account and must provide accurate information upon registration.
All bonus offers are subject to wagering requirements. A specified amount must be wagered before any bonus funds can be withdrawn. Misuse of bonuses may result in account suspension.
Specific limits apply to deposits and withdrawals. Completing KYC verification increases your withdrawal limit and speeds up processing.
Fraud, multiple accounts, bot usage, and game manipulation are strictly prohibited. Any such activity will result in permanent account closure.
Keeping your personal information secure is our responsibility. Keeping your account password and login details confidential is yours.
Gemex Bet is committed to responsible gaming. For setting limits, self-exclusion, and support, please reach out to our Responsible Gaming View page.
Important: This document constitutes a legal agreement between Gemex Bet and the user. Please read each clause carefully before using the platform.
These Terms and Conditions ("Terms") govern the relationship between Gemex Bet ("we", "us", "the Platform") and any user ("you", "member"). By accessing our services through the Gemex Bet website, mobile app, or any other channel, you automatically agree to these Terms.
Gemex Bet is an online gaming platform operating under an international license. Our goal is to provide users in Bangladesh with a safe, fair, and entertaining gaming experience.
These Terms may be updated at any time. We will notify you of any changes via your registered email or through a notice on the Platform. Continued use of the Platform after any changes have been made will be treated as acceptance of the updated Terms.
To open an account with Gemex Bet, you must provide accurate and truthful information in the registration form. We reserve the right to suspend any account found to contain false or incorrect details.
Only one account is permitted per person, household, or device. Any attempt to create multiple accounts will result in all associated accounts being suspended and any accumulated balance may be forfeited.
Never share your account credentials with anyone. Using another person's account, or allowing someone else to use yours, is strictly prohibited.
KYC (Know Your Customer) verification is required to withdraw above a certain amount. You will need to submit a copy of your National ID or passport. Gemex Bet may request additional verification at any time.
To use Gemex Bet's services, you must meet the following requirements:
Gemex Bet reserves the right to decline any registration request or verify any account, without being required to provide a reason.
Deposits at Gemex Bet can be made via bKash, Nagad, Rocket, or bank transfer. Minimum deposit amounts and limits vary depending on the method used.
| Payment Methods | Minimum Deposit | Maximum Deposit | Processing Time |
|---|---|---|---|
| BKash | ৳500 | ৳50,000 | Instant |
| Nagad | ৳500 | ৳50,000 | Instant |
| Rocket | ৳500 | ৳30,000 | Instant |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 1–3 Business Days |
Withdrawal requests are typically processed within 24 hours. However, withdrawals may be delayed if KYC verification has not been completed. The payment method used for withdrawals must match the one used for deposits.
All deposited funds must come from a legitimate source. If money laundering or the use of illegal funds is suspected, Gemex Bet is legally obligated to report the matter to the relevant authorities.
Gemex Bet offers a range of bonuses — welcome bonuses, reload bonuses, free spins, cashback, and more. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.
Bonus funds cannot be withdrawn directly. Winnings generated from bonus funds become eligible for withdrawal only after the required wagering amount has been completed. The wagering requirement for each promotion is stated separately.
Gemex Bet reserves the right to modify, suspend, or cancel any promotional offer at any time. Where an ongoing bonus is affected, we will endeavour to provide advance notice.
All bets on Gemex Bet are governed by the applicable game rules. Once a bet is confirmed, it cannot be cancelled or modified unless a technical error has occurred.
The following activities are strictly prohibited on Gemex Bet and may result in permanent account closure and legal action:
Gemex Bet uses advanced technology to monitor suspicious activity. Any irregularities detected will result in balance forfeiture and may lead to legal action.
Gemex Bet may temporarily suspend or permanently close an account under the following circumstances:
Accounts with no activity for 12 months will be marked as inactive. A monthly maintenance fee may be deducted from inactive accounts as long as a balance remains. Contact support to reactivate your account.
Gemex Bet is not responsible for the following:
Gaming is a form of entertainment. Gemex Bet makes no guarantee that you will win. All games carry risk and you play at your own responsibility.
For full details on how we collect, use, and protect your personal information, please refer to our Privacy PolicyThis is also covered in our Privacy Policy, which carries equal weight alongside these Terms & Conditions.
All content on the Gemex Bet website and app — including logos, designs, text, graphics, and software — is the property of Gemex Bet or its licensors. Copying, distributing, or modifying any content without prior permission is strictly prohibited.
Content provided by game providers is protected under their respective intellectual property rights. Gemex Bet uses such content under licence.
Gemex Bet reserves the right to update these Terms and Conditions at any time. For significant changes:
Continued use of the platform after any changes constitutes acceptance of the updated terms. If you do not wish to accept the new terms, please close your account.
If you have a dispute or complaint, please contact our customer support team in the first instance. We typically provide an initial response within 48 hours.
On all matters relating to disputes, the decision of Gemex Bet's licensing authority shall be considered final.
If you have any questions about these Terms and Conditions, please contact us:
Our support team is available 24/7, every day of the week.
Done reading? Open an account now and enjoy Bangladesh's best online gaming experience.